PSY 434 –
Organizational Psychology
ONLINE
Instructor: Patricia O’Neal, MSCP
Email: [email protected]
EMAIL NOTE: If you email me through regular email,
PUT YOUR NAME and PSY 434 on subject line.
Term Dates: October 2, 2006 – December 15,
2006
Required
Text: Work
in the 21st Century, An introduction to Industrial and Organizational
Psychology:
Landy, F. & Conte, J., 2004.
This course develops and
assesses the skills and competencies for the program student learning outcome
of Applied Psychology.
In addition, this course also addresses the program student learning outcomes
of 1) Scientific Method and its
Application in the Field of Psychology and 2) Cross-Cultural Psychology.
Catalog Course Description:
Psychology 434 Organizational
Psychology - The subfield of psychology that deals with work in commercial
and industrial settings. Areas covered include job morale, satisfaction,
organizational effectiveness, growth, and
change. The field covers the individual worker plus the worker in a group
setting.
Students with Disabilities:
believes he or she needs special accommodations must contact Dr. June Yasuhara
at 739-4603 at the
accordance with the Americans with Disabilities Act. Please contact Dr. Yasuhara as soon as possible.
Chaminade
University is a Catholic Marianist University, which:
Educates for
formation in faith
Catholic Universities affirm
an intricate relationship between reason and faith. As important as discursive and logical
formulations and critical thinking are, they are not able to capture all that
can be and ought to be learned.
Intellectual
rigor, coupled with respectful humility, provide a more profound preparation
for both career and life. Intellectual
rigor characterizes the pursuit of all that can be learned. Respectful humility reminds people of faith
that they
need to learn from those who are of
other faiths and cultures, as well as from those who may have no religious
faith at all.
Provides an
Excellent Education
In the Marianist approach to
education, “excellence” includes the whole person, not just the technician or
rhetorician.
Marianist universities educate whole persons, developing their physical,
psychological, intellectual, moral, spiritual
and social qualities. Faculty and
students attend to fundamental moral attitudes, develop their personal talents
and
acquire skills that will help them learn all their lives. The Marianist approach to education links
theory and practice,
liberal and professional education. Our
age has been deeply shaped by science and technology.
Most recently, information and educational technologies have changed the way faculty and students research
and teach. At Marianist Universities,
two goals are pursued simultaneously: an
appropriate use of information
technology for learning, and the enhancement of interaction between students
and teachers. As Catholic,
Marianist Universities seek to embrace diverse peoples and understand diverse
cultures, convinced that ultimately,
when such people come together, one of the highest purposes of education is
realized: a human community
that respects every individual within it.
Educates in
Family Spirit
Known for their strong sense
of community, Marianists have traditionally spoken of this sense as “family
spirit.”
Marianist educational experience fosters the development of a community
characterized by a sense of family spirit that
accepts each person with loving respect, and draws everyone in the university
into the challenge of community building.
Family spirit also enables Marianist
universities to challenge their students, faculty and staff to excellence and
maturity,
because the acceptance and love of a
community gives its members the courage to risk failure and the joy of sharing
success.
Educates for
Service, Justice, and Peace
The Marianist approach to
higher education is deeply committed to the common good. The intellectual life itself is undertaken
as a form of service in the interest of
justice and peace, and the university curriculum is designed to connect the
classroom
with the wider world. In addition,
Marianist universities extend a special concern for the poor and marginalized
and
promote the dignity, rights and responsibilities of all people.
Educates for
Adaptation to Change
In the midst of rapid social
and technological change, Marianist universities readily adapt and change their
methods
and structures so that the wisdom of their educational philosophy and
spirituality may be transmitted even more fully.
“New times call for new methods,” Father Chaminade often repeated. The
on the one hand knowing that it draws on a rich educational philosophy, and on
the other fully aware for that philosophy
to remain vibrant in changing
times, adaptations need to be made.
Selected from Characteristics
of Marianist Universities: A Resource Paper, Published in 1999 by Chaminade
University
of Honolulu, St. Mary’s University and
** Each of these
characteristics is integrated, to varying degrees, in this course
Course Description:
This course will explore the
concept of organizational structure from a psychological perspective, to
include the application of
psychological principles, theory, and research to the work setting. The focus of this course surrounds not only
the physical
boundaries of the workplace, but takes
into account the interdependence of
individuals, organizations, and society.
This course will also explore:
psychology and organizations; the influence of personality on work
behavior; social implications
of work behavior (emotions, motivation,
attitudes, leadership, and stress management); the individual-organizational
fit; work performance;
staffing, evaluation, training and
development; and organizational change.
Student Learning
Outcomes:
Student will
demonstrate an understanding of:
1. The scientific method and its application to
the field of organizational psychology.
2. Multicultural and cross-cultural issues in
industrial and organizational psychology.
3. How ethics and ethical practice contribute to
the field of organizational psychology.
4. How to conduct and interpret research
relevant to organizational psychology through an assigned research project.
5. How the course may be addressed by the five
Marianist values.
6. The concept of “good work” and the importance
of work in people’s lives.
7. How to study and interpret worker behavior.
8. Personality and individual interests/differences
that apply to organizational psychology.
9. The historical contributions and current
trends associated with organizational psychology.
10. The meaning and importance of motivation in
the workplace.
11. Health, stress, and safety in the workplace.
Through the use of the discussion board, web
activities, text reading, homework assignments, research project, and
examinations,
students will explore the concepts, related theories, and ideas that parallel
organizational psychology.
Requirements:
Homework
assignments – Weekly assignments at
10 points each = 100 points. Due Each Sunday by
ALL assignments shall be
submitted weekly, via the assignment submission forum, which is located within
the assignment icon.
Students will UPLOAD the assignment within the assignment
forum by the weekly submission deadline.
Students will NOT email the assignment Via the email option. I can not “assign” a grade to your assignment
through the
email section, so PLEASE learn how to submit Via the ASSIGNMENT UPLOAD FEATURE
–
once you upload, you CAN go back to check to see that your homework assignment
successfully attached. This IS
the responsibility of the student.
Discussions – Weekly discussion assignments at 10 points each =
100 points.
ALL discussions are required
to be posted weekly. This shall serve as
the “conversation” in the class.
Students are REQUIRED
to reply to the initial question AND respond to another student. This means
that two CONSTRUCTIVE posts are required
each week for full points.
TWO exams – Midterm exam at 100 points and the FINAL EXAM AT 100 X 2 = 200
points.
The score for the final exam WILL count
twice.
This rule was incorporated to prevent a student from feeling he or she can fail
the final exam and
still perform well in the course. The final exam is just as important as the
required assignments, discussions, and paper.
As an undergraduate student, I expect each of you to perform in a consistent
manner throughout the entire course,
from week one to the final exam. No late final exams accepted, without prior
approval FROM the main campus
AUP office. (This requires written documentation from doctor,
military, etc. – legitimate inquiries will only be considered)
Research project /
paper
at 100 points = 100 points. DUE
week 8. Read Below for instructions.
Total course points
= 600 points.
(FINAL EXAM FACTORED INTO TOTAL TWICE)
Grading Points:
% = A 80-89% = B 70-79% = C 61-69%
= D 60% and Below = F
Research
project / paper: A Personal Exploration
of Customer Service.
This research project will
integrate your own personal observations with documented, peer-reviewed journal
research
concerning the concept of customer service.
THIS PAPER INVOLVES TWO PARTS – A SUMMARY OF
FOUR PERSONAL BUSINESS VISITS
AND YOUR SUMMARY OF RESEARCH PERFORMED ON
TWO PEER REVIEWED JOURNAL
ARTICLES OR BOOKS RELATED TO CUSTOMER SERVICE.
YOU WILL NOT USE BASIC INTERNET SITES, WHICH ARE NOT ACADEMICALLY APPROVED
TO SUMMARIZE AS A “JOURNAL
ARTICLE.” PLEASE READ AHEAD FOR INSTRUCTIONS:
You are required to
physically visit four (4) businesses / organizations. Examples of businesses / organizations
include
Wal-Mart, the Commissary, Times Supermarket, Your Bank, Chaminade University
Bookstore, Starbucks, the PX/NEX,
Fantastic Sams, etc. You are to observe
the level of customer service shown to you.
You shall name the
organization and indicate the services provided, describe the nature of the
organization – upon entry,
how does it appear? (crowded, clean, accessible, adequate amount of product).
You will also observe and note the following:
Employee job skills – Is the
employee knowledgeable? Organized? Dressed appropriately?
Employee social skills – Do
they greet you cheerfully, use your name, chat with you, behave rudely?, etc.
Employee emotional status –
Does the employee(s) smile, frown, appear angry, sad?, etc.
What impact does their job
skills, social skills, and perceived emotional status have upon you and other
customers?
On a scale from 1-10, how do
you rate the level of customer service? (10 being excellent).
Observe the cultural (and
ethnic) status of the employees. Does
the customer’s race, age, emotions, or appearance appear to
have any effect upon how the customer is treated? Explain your answers.
From your observations, what
does the customer service of each organization tell you about how they relate
to and
feel about their customers?
Does the organization have a
business website? Is the site easily
accessible, provide an abundance of information,
provide any information related to customer service?
Does the employee appear to
be satisfied with his or her job?
List areas you feel could be
improved upon and make suggestions.
This research project shall begin with an introduction
paragraph. You will research the concept
of
“customer service” online, utilizing
Chaminade’s EBSCO Journal search via the Chaminade.edu website.
To search for articles, click on: http://search.epnet.com/login.aspx?authtype=ip,uid&profile=ehost&defaultdb=aph
USER ID is:
Sullivan and the PASSWORD is ahinahina.
You are required to summarize TWO journal articles
relevant to the concept of Customer Service.
You
will use the APA style of writing, 12 point font, 1-inch margins, and the CONTENT
OF THE PAPER
must fill a minimum of six (6)
double-spaced, and no more than seven (7) full double-spaced pages. Therefore,
The title page or abstract
page does NOT count toward the SIX pages of written content. Please make a note.
You MUST include an APA style reference section at the end of your paper (which
does not count toward your
total page count.
This paper /
project is DUE by 8
PM on Sunday, NOVEMBER 26TH, END OF WEEK 8
No late papers will be accepted for full points. IF paper is submitted late, points will be
deducted each day the
paper is late. (PRIOR APPROVAL REQUIRED TO SUBMIT A LATE
PROJECT)
COURSE SCHEDULE:
Week 1:
--- Introduce Yourself. Read Chapter 1. Homework assignment
and discussion posting due this week
Sunday, by 8 pm. OCTOBER 8
Week 2:
--- Read Chapters 2 & 3. Homework and discussion posting(s) due this week
Sunday by 8 pm. OCTOBER 15
Week 3:
---Read Chapters 4 & 5. Homework and discussion postings due Sunday by
Week 4:
---Read Chapters 6 & 7. Homework and discussion due by Sunday
Week 5: MIDTERM DUE
--- Read Chapter 8. Homework, discussion postings, and MIDTERM answers are all
due on
Sunday, November 5th. Midterm covers Chapters 1 – 8. NOVEMBER 5
Week 6:
---Read Chapters 9 & 10. Homework & discussions due
Sunday by 8 pm. NOVEMBER 12
Week 7:
---Read Chapters 11 & 12. Homework and discussion due Sunday by
Week 8: PAPER / PROJECT DUE THIS WEEK
--- Read Chapter 13 & 14. Homework, PAPER, and discussion
due Sunday, NOVEMBER 26, 2006.
Week 9:
---Read Chapters 15 & 16. Homework & discussion due by Sunday
Week 10:
---Review for final exam. *** FINAL WEEK
OF Homework and discussion due Sunday, DECEMBER 10, 2006.
MANDATORY FINAL EXAM is Saturday, DECEMBER 9, 2006 at
1 and 3 pm at the main campus –
*** You must take the exam on
the date in which it is scheduled OR PRIOR TO, if you live OFF-ISLAND.
Off-island students take the exam a few days prior in order to get the final
back to the instructor.
You are responsible for attaining an approved proctor, through the main AUP
campus approval representative.
If you have military base access, you must reserve a seat at one of those
locations, ONCE their
Registration opens up - in writing, via
email. Otherwise, you will take your
exam at the Chaminade Main Campus.
If you live off-island, you
will make a reservation with an exam proctor.
Exam proctors must receive approval
from the AUP office - Contact the AUP secretary, at 808-739-8524.
Work smart, keep up with your work and schedule, print
a copy of the syllabus, study, and do well. If you have
ANY questions, EMAIL me through
** Instructor has authority
to change and or update this syllabus.