PSY 434 Organizational Psychology – O’Neal –
Spring 2008
This course covers the subfield of psychology
that deals with work in commercial and industrial settings. Areas covered
include job morale, satisfaction, organizational effectiveness, growth, and
change. The field covers the individual worker plus the worker in a group
setting.
This course develops and assesses the skills and
competencies for the program student learning outcome of Applied Psychology.
In addition, this course also addresses the program student learning
outcomes of: 1) Scientific Method and
its Application in the Field of Psychology; and 2) Cross-Cultural Psychology.
This course will
explore the concept of organizational structure from a psychological
perspective, to include the application of psychological principles, theory,
and research to the work setting. The
focus of this course surrounds not only the physical boundaries of the
workplace, but takes into account the interdependence of individuals,
organizations, and society. This course
will also explore: psychology and
organizations; the influence of personality on work behavior; social
implications of work behavior (emotions, motivation, attitudes, leadership, and
stress management); the individual-organizational fit; work performance; staffing, evaluation, training and
development; and organizational change.
Student Learning
Outcomes
1. The application of the scientific method and research to managerial problems
within organizations.
2. The impact of individuals, groups, and organizational structures on productivity,
job satisfaction, absenteeism, and turnover.
3. The dynamic nature of organizational structures.
4. The application of psychological principles to organizational structures.
5. Ethical concerns within the context of organizational psychology.
6. Cross-cultural concerns within the context of organizational psychology.
7. Improving the quality of an individual’s life and morale at work.
8. Organizational cultures.
9. The social, emotional, and interpersonal skills necessary to manage within
an organizational context.
10. How the Five Marianist Educational Values are integrated into the course.
Assessment: Items that
will be scored:
1. Homework assignments – Weekly assignments at 10
points each = 100 points. Due every Sunday by
2.
Discussions – Weekly discussion regarding relevant topics at
10 points each = 100 points.
ALL discussions posts have deadlines, and are to be posted
weekly. This shall serve as the
“conversation” in the class. Students
are REQUIRED to reply to the instructor’s initial question AND respond to
another student. This means that two
CONSTRUCTIVE posts are required
each week for full points.
TWO constructive
posts required weekly from week 2-10. Discussion material will come from the text
and from the second required reading:
The Art of Strategy ['the
art of strategy'; translated by r.l. wing; 1988; broadway books/doubleday;
0-385-23784-7}
3. FINAL exam – FINAL EXAM AT 100 points. The final exam MUST be taken in-person, at an approved locale (Chaminade Main Campus, an approved military base exam site, or proctored off-island with approval). No late final exams accepted, without prior approval from the instructor and main campus AUP office. (This requires written documentation from doctor, military, etc. –only legitimate inquiries will only be considered – the inability to locate a babysitter is not a legitimate reason)
Important information regarding exam proctors and dates to remember: (bookmark these):
http://www.chaminade.edu/online/index.php?pg=content_proctor.html
http://www.chaminade.edu/admissions/aup/index.php?pg=content_datesToRemember.html
4.
Research project / paper
= 100 points. DUE the END of week 8—
Research project / paper: A
Personal Exploration of Customer Service.
This research project will integrate your own personal
observations of customer service with documented, peer-reviewed journal
research.
THIS PAPER REQUIRES TWO SEPARATE
BUT INTEGRADED PARTS –
TWO ACADEMIC JOURNAL ARTICLES REQUIRED FOR SUMMARY.
YOU WILL NOT USE BASIC INTERNET SITES, WHICH ARE NOT ACADEMICALLY
APPROVED. Approved journal sites may be
found through Chaminade’s online EBSCO library.
You are required to physically visit four (4) businesses /
organizations. Examples: Wal-Mart, the Commissary, Times Supermarket,
Your Bank,
You shall name the organization and indicate the services
provided, describe the nature of the organization – upon entry, how does it appear? (Crowded, clean,
accessible, adequate amount of product). How are you welcomed ?
You will also observe
and note the following:
Employee job skills – Is the
employee knowledgeable? Organized? Dressed appropriately?
Employee social skills – Do
they greet you cheerfully, use your name, chat with you, or behave rudely? Employee emotional
status – Does the employee(s) smile, frown, appear angry, sad?
What impact does their job
skills, social skills, and perceived emotional status have upon you and other
customers? On a scale
from 1-10, how do you rate the level of customer service?
Observe the cultural (and ethnic) status of the employees. Does the customer’s race, age, emotions, or appearance appear to have any effect upon how the customer is treated?
From your observations, what does the customer service of
each organization tell you about how they relate to and feel about their
customers?
Does the organization have a business website? Is the site easily accessible, provide useful
information, or provide information related to customer service?
Does the employee appear to be satisfied with his or her
job?
List areas you feel could be improved upon and make
suggestions.
This research project
shall begin with an introduction. You
will research the concept of customer
service utilizing Chaminade’s EBSCO Journal search via the Chaminade.edu
website. To search for articles, click on:
http://search.epnet.com/login.aspx?authtype=ip,uid&profile=ehost&defaultdb=aph
USER ID is:
Sullivan and the PASSWORD is ahinahina.
You are required to summarize information from TWO journal articles relevant to the concept of Customer Service. You will use the APA style of writing, 12 point font, 1-inch margins, and the CONTENT OF THE PAPER must fill a minimum of six (6) double-spaced pages; and no more than eight (8) full double-spaced pages.
The title page, abstract page, and bibliography page do not count
toward the SIX pages of written content.
Please make a note. You MUST
include an APA style reference section at the end of your paper. The department requires that we use the APA
style of writing, which comes from the American Psychological Association. The bookstore has a writing guide book for purchase.
This paper / project
is DUE by
Begin your research by week 5, as you will need to visit and evaluate four businesses. No late papers will be accepted for full points. A minimum of 5 points per day will be deducted for a tardy submission. If you have any questions, email me early. I am happy to assist.
Grading 400 total points exist in this course
A = 90%-100% B = 80%-89%
C = 70%-79% D
= 60%-69%
F = Below 60% of points
Attendance
Students
are expected to attend regularly all courses for which they are registered.
Students should notify their instructors when illness prevents them from
attending class and make arrangements to complete missed assignments. It is the
instructor’s prerogative to modify deadlines of course requirements
accordingly. Any student who stops attending a course without officially
withdrawing may receive a failing grade.
Unexcused
absences equivalent to more than a week of classes may lead to a grade
reduction for the course. Any absence of two weeks or more must be reported to
the Associate Provost and the Records Office by the instructor.
Federal
regulations require continued attendance for continuing payment of financial
aid. If attendance is not continuous, financial aid may be terminated. When
illness or personal reasons necessitate continued absence, the student should
officially withdraw from all affected courses. Anyone who stops attending a
course without official withdrawal may receive a failing grade.
Chaminade will provide assistance for any student with documented disabilities. Any student who believes he/she may need accommodations in this class must contact Dr. June Yasuhara, 739-4603, at the Counseling Center (office next to Security) in order to determine if the student meets the requirements for documented disability in accordance with the Americans with Disabilities Act. It is important to contact them as soon as possible so that accommodations are implemented in a timely fashion.
Marianist Educational
Values
Catholic Universities affirm an intricate relationship between reason and faith. As important as discursive and logical formulations and critical thinking are, they are not able to capture all that can be and ought to be learned. Intellectual rigor coupled with respectful humility provide a more profound preparation for both career and life. Intellectual rigor characterizes the pursuit of all that can be learned. Respectful humility reminds people of faith that they need to learn from those who are of other faiths and cultures, as well as from those who may have no religious faith at all.
In the Marianist approach to education, “excellence” includes the whole person, not just the technician or rhetorician. Marianist universities educate whole persons, developing their physical, psychological, intellectual, moral, spiritual and social qualities. Faculty and students attend to fundamental moral attitudes, develop their personal talents and acquire skills that will help them learn all their lives. The Marianist approach to education links theory and practice, liberal and professional education. Our age has been deeply shaped by science and technology. Most recently, information and educational technologies have changed the way faculty and students research and teach. At Marianist Universities, two goals are pursued simultaneously: an appropriate use of information technology for learning, and the enhancement of interaction between students and teachers. As Catholic, Marianist Universities seek to embrace diverse peoples and understand diverse cultures, convinced that ultimately, when such people come together, one of the highest purposes of education is realized: a human community that respects every individual within it.
Known for their strong sense of community, Marianists have traditionally spoken of this sense as “family spirit.” Marianist educational experience fosters the development of a community characterized by a sense of family spirit that accepts each person with loving respect, and draws everyone in the university into the challenge of community building. Family spirit also enables Marianist universities to challenge their students, faculty and staff to excellence and maturity, because the acceptance and love of a community gives its members the courage to risk failure and the joy of sharing success.
The Marianist approach to higher education is deeply committed to the common good. The intellectual life itself is undertaken as a form of service in the interest of justice and peace, and the university curriculum is designed to connect the classroom with the wider world. In addition, Marianist universities extend a special concern for the poor and marginalized and promote the dignity, rights and responsibilities of all people.
In the midst of rapid social and technological change, Marianist universities readily adapt and change their methods and structures so that the wisdom of their educational philosophy and spirituality may be transmitted even more fully. “New times call for new methods,” Father Chaminade often repeated. The Marianist university faces the future confidently, on the one hand knowing that it draws on a rich educational philosophy, and on the other fully aware for that philosophy to remain vibrant in changing times, adaptations need to be made.
Selected from Characteristics
of Marianist Universities: A Resource Paper, Published in 1999 by Chaminade
University of Honolulu, St. Mary’s University and
Each of these characteristics is integrated, to varying degrees, in this course.
Instructor: Patricia O’Neal, MSCP
Email: [email protected]
Preferred: COMMUNICATION
WITHIN
Term Dates:
Required Text: Work in the 21st Century, An
introduction to Industrial and Organizational Psychology: Landy, F. & Conte, J., 2004 [Blue text
with a helicopter on the front]
Requited Book: The art of strategy; translated by r.l. wing; 1988;
broadway books/doubleday; 0-385-23784-7
Tentative Course Schedule
Week 1:
---
Introduce Yourself. Read Chapter 1. Homework assignment and week 1 introductory
discussion posting due this week Sunday, by
Week 2:
--- Read Chapters 2 & 3. Homework and discussion posting(s) due this week
Sunday by
Week 3: Begin Reading Second Book – The Art
of Strategy – Wing’s Edition
---Read Chapters 4 & 5. Homework and discussion postings due Sunday by
Week 4:
---Read Chapters 6 & 7. Homework and discussion due by Sunday
Week 5:
--- Read Chapter 8. Homework, discussion postings, due on Sunday
Week 6:
---Read Chapters 9 & 10. Homework & discussions due Sunday by
Week 7: Contact Donna Yoshimura with exam proctor
contact information
---Read Chapters 11 & 12. Homework and discussion due Sunday by
Week 8: PAPER / PROJECT DUE THIS WEEK
--- Read Chapter 13 & 14. Homework, PAPER, and discussion due by
Week 9:
---Read Chapters 15 & 16. Homework & discussion due by Sunday
Week 10:
---Review for final exam. *** FINAL
WEEK OF Homework and discussion due Sunday by
MANDATORY
FINAL EXAM is:
* The LAST Saturday ***I am tentatively guessing June 14th,
as I have not yet confirmed the date***
* IN PERSON -- at the main campus – or by
RESERVING A SEAT AT AN APPROVED MILITARY BASE EXAM SETTING. CONTACT YOUR accelerated evening program
ADVISOR FOR DETAILS AND RESERVATIONS.
You must
take the exam on the date in which it is scheduled OR PRIOR TO, if you live
OFF-ISLAND. Off-island students may take
the exam earlier in order for the PROCTOR to get the exam back to Chaminade’s
AUP, who will forward final to the instructor.
You are responsible for attaining an approved proctor, through the main
AUP campus approval representative. See rules on the site below:
http://www.chaminade.edu/online/index.php?pg=content_proctor.html
Work smart, keep up with your work and
schedule, print a copy of the syllabus, study, and do well. If you have ANY
questions, EMAIL me through